Following the public health measures of the current Alert Level 5 from our Chief Medical Officer that came into effect on Friday, February 12, the physical office of the TPPC will be closed. “Working from home, where possible” is one of the measures advised in the Public Health Guidance and as we are equally effective and efficient working remotely, we will follow this guidance. While our physical office will be closed, we will continue to provide the same excellent and timely service that you, our members, have come to expect from the TPPC.
For active members we will continue to send your documents and correspondence through your secure online account in your Member Self Service Portal on the TPPC website. We are utilizing this technology and tools, always governed by privacy and security protocols. Use of this portal allows for more secure document sharing with faster response times to your inquiries and requests. If you have not yet registered for this portal, we encourage you to visit the Members’ page on the Teachers’ Pension Plan Corporation website at www.tppcnl.ca and set up your secure account. If you require any assistance you may contact us as noted below.
Retired members will continue to receive pension payments and we encourage all members to use e-mail service as a first point of contact. Apart from face to face meetings, our team members are available to you as always as we continue our normal business activities, Monday to Friday, 8:30 a.m. to 5:00 p.m. Our phone lines are open, we are constantly monitoring our incoming emails and we continue to be available for virtual meetings if requested.
We remain focused on our members and values. We will keep our lines of communication open and will follow the Public Health Guidance for All Alert Levels as it is re-evaluated. We encourage you to follow the guidance issued by the Federal and Provincial Medical Offices and to stay safe.
Phone: 1-833-345-8772(toll free) or 709-793-8772