TPPC is transitioning to a new pension payment service provider. 

What to expect

• Beginning with your deposit on May 15, 2025, pension payments will be made by CIBC Mellon instead of the Government of Newfoundland and Labrador. 
  
  
• Your gross pension payment amount and timing of deposits will not change as a result of this transition. However, if you live outside of NL, your net pay may change. Currently, all pensioners are taxed based on the withholding rate for the province of NL. Going forward, CIBC Mellon will process tax deductions based on the tax regulations for your address of residence. 
  
  
• You will receive a statement by mail for your first pension payment from CIBC Mellon. Quarterly paper statements will no longer be mailed to you; however, if there is ever any change made to your payment amount, CIBC Mellon will send you a statement reflecting the updates. As always, you can access your pension information, including cheque stubs, anytime through your secure online account in myPENSION. 

If you have a question

We continue to be your contact for payroll and pension-related questions, and our team is here to support you with all your pension needs. If you have any questions, you can reach us using the phone or email details below. 

Email: memberservices@tppcnl.ca      Phone: 709-793-8772 or 1-833-345-8772

If you have a question related to your group insurance, please contact your insurance provider. 

NL Hydro Employees Contact

Email: heatherdunne@nlh.nl.ca     Phone: 709-733-5372
Email: patsydymond@nlh.nl.ca      Phone: 709-737-1456